Resetting your Password

If you have forgotten your password, or want to change it to something that is easier for you to remember, you can now take care of this yourself without having to contact Vasc-Alert support.  The first time you enter an incorrect password, or leave the password field empty, a warning message shows up on the login screen.  The second time, the login screen will display a link for you to reset your password.

Clicking on the "Request password reset..." link will bring you to a page containing a form to request a reset email. (You can access that page directly by going to the following URL: https://www.vasc-alert.com/VA/WebObjects/WOVascAlert.woa/wa/requestPasswordReset) 
Enter your user name (login) and your email address which must match the email address we have on record for you.

Next, check your email for a message from Vasc-Alert support.  Part of the email is shown below. 

Follow the link in the email to a web page where you can reset your password.  Please note that the link in the email will only work for 48 hours, and you can only use it once.

When you follow the link, you will arrive at the password reset page.

Our password policy is displayed on the right of the screen.  The password you create must:

•  be at least six characters long
•  contain upper and lowercase letters
•  contain at least one number
•  user name and password cannot be the same

The page includes some randomly generated passwords that you can use if you do not want to make up your own password.