Vasc-Alert User Documentation
Logins and passwords
How can I get a login to the Vasc-Alert Online system?
Since Vasc-Alert works with protected health information (PHI), we need to be careful about granting login privileges only to people who are authorized to view PHI. Within your facility, there is an administrator or primary Vasc-Alert contact who can authorize new user accounts for the Vasc-Alert system. They can contact Vasc-Alert Customer Support to get a login name and password for you. We can provide new login information very quickly after it has been requested, but we do need to make sure that the request comes from someone authorized to grant access to PHI.
We will get you your login information as quickly as we can because we know it is tempting to "borrow" a login for quick access. Sharing login information like this is against the HIPAA security rules and it makes managing access to sensitive patient information very difficult. We will do everything we can to get new logins created as quickly as possible and make accessing the Vasc-Alert Online system as clear and simple as we can, but we must abide by the HIPAA security rules with regard to access and login processes.
Can I recover my password?
You can reset your password, but recovering your existing password is not possible. For security reasons, nobody can tell you what your password is by looking into our records.
How do I reset my password?
In order to reset your password, you can request a "Password Reset Email" that will be sent to the email address that is associated with your account. You can visit the following link to request a password reset: Password Reset Request Follow the instructions in that link to reset your password.
The following password policy is in place to protect the sensitive health information contained in this system.
It is very important that you keep this password to yourself and that you select a good password. We have set up minimum characteristics of a good password to help you choose a password that will be strong enough to conform to HIPAA and other relevant regulations.
Your password:
- must be at least six characters long
- must contain upper and lowercase letters (at least one of each)
- must contain at least one number
- cannot be the same as your username
Your password can contain punctuation and other symbols (like "?%$#") to improve the strength of the password.
What is my user name?
A username is a security measure so that Vasc-Alert knows who you are. Along with a password, it provides a user with access to Vasc-Alert. A username and password make up a sign-on for most computer systems.
If you have forgotten your username for Vasc-Alert, please contact Vasc-Alert Customer Support for assistance.
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